Corporate Overview & History
Faveo Technologies Pvt. Ltd., the creator of Faveo Helpdesk, was founded in 2015 by a group of software engineers led by Saurabh Kumar in Bangalore, India. The company began as an open‑source ticketing solution built on the Laravel PHP framework, targeting startups and small‑to‑medium enterprises (SMEs) that needed affordable, scalable customer support software. Over the years, Faveo expanded its product suite to include cloud‑hosted, on‑premise, and enterprise‑grade versions, and it now serves more than 10,000 organizations worldwide, with a strong footprint in North America, Europe, and the Asia‑Pacific region. The core mission is “to empower businesses of every size with simple, powerful, and cost‑effective help‑desk solutions.” In India, Faveo operates three major hubs – Bangalore (R&D & product), Delhi NCR (sales & customer success) and Mumbai (marketing & partnerships).
Core Business Operations & Divisions
- Product Development – builds and maintains the core Faveo Helpdesk platform, including the open‑source version, cloud SaaS, and enterprise modules.
- Customer Success & Support – provides onboarding, training, and 24×7 technical support for paid customers.
- Sales & Marketing – drives inbound/outbound sales, channel partnerships, and brand awareness across India and overseas.
- Research & Innovation – explores AI‑driven ticket routing, chatbot integration, and analytics.
- Operations & Finance – handles finance, legal, compliance, and office administration.
Career Opportunities & In‑Demand Roles
Faveo hires talent across the software lifecycle and business functions. Below is a snapshot of the most sought‑after positions:
| Role Category | Typical Positions | Experience Level |
|---|
| Engineering | Laravel/PHP Engineer, Full‑Stack Engineer (Vue/React), DevOps Engineer, QA Automation Engineer | Fresher – 0‑2 yrs, Mid‑level – 2‑5 yrs, Senior – 5+ yrs |
| Product & Design | Product Manager, UI/UX Designer, Business Analyst | Mid‑level – 2‑5 yrs |
| Customer Success | Technical Support Engineer, Implementation Specialist, Customer Success Manager | Fresher – 0‑2 yrs, Mid‑level – 2‑4 yrs |
| Sales & Marketing | Sales Executive, Account Manager, Digital Marketing Specialist, Content Writer | Fresher – 0‑1 yr, Mid‑level – 2‑4 yrs |
| Corporate Functions | HR Business Partner, Finance Analyst, Legal Associate | Mid‑level – 3‑6 yrs |
Hiring & Selection Process
- Online Application – Submit resume via the careers portal or LinkedIn.
- HR Screening Call (15‑20 min) – Verify basic eligibility, discuss motivation, and outline the recruitment timeline.
- Aptitude / Coding Test – For technical roles, a timed online test on HackerRank/CodeSignal covering PHP, Laravel, SQL, and algorithmic problems. For non‑technical roles, a situational judgment test.
- Technical Interview (1‑2 rounds) – Deep‑dive into past projects, system design, code review, and problem‑solving. For senior engineers, a white‑board design session on ticket‑routing architecture.
- Managerial / Functional Interview – Assesses cultural fit, communication skills, and role‑specific scenarios (e.g., handling a high‑priority support ticket or crafting a go‑to‑market plan).
- HR Final & Offer – Discuss compensation, benefits, and joining formalities.
Salary Structure, Compensation & Benefits
Compensation at Faveo is market‑aligned and varies by role, experience, and location. Approximate annual CTC (Cost‑to‑Company) ranges for Bangalore are:
- Software Engineer – Fresher: ₹3.5 – 5.0 LPA
- Software Engineer – Mid‑level (2‑5 yrs): ₹6.0 – 12.0 LPA
- Senior Engineer / Lead: ₹13.0 – 20.0 LPA
- Product Manager: ₹12.0 – 18.0 LPA
- Sales & Marketing Executives: Base ₹4.0 – 8.0 LPA + performance incentive (10‑20 % of base)
- Customer Success Manager: ₹5.5 – 9.0 LPA
Benefits & Perks
- Comprehensive health & dental insurance for employee and immediate family.
- Flexible work‑from‑home policy (2‑3 days remote per week).
- Annual learning & development budget up to ₹30,000 per employee.
- Performance‑linked bonuses and stock‑option plans for senior staff.
- Paid parental leave, wellness programs, and regular team‑building retreats.
Application Guidelines & Eligibility
To be considered for a role at Faveo, candidates should meet the following baseline criteria:
- Educational Qualification: Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Administration, Marketing, or related fields. For senior/managerial roles, a postgraduate degree (MBA, M.Tech) is preferred.
- Technical Roles: Proficiency in PHP, Laravel, MySQL, REST APIs, and front‑end frameworks (Vue.js/React). Knowledge of Docker, CI/CD pipelines, and cloud platforms (AWS/GCP) is a plus.
- Non‑Technical Roles: Strong communication skills, proven experience in the respective functional area, and familiarity with SaaS business models.
- Eligibility: Indian citizens or OCI/PR holders; candidates must be legally authorized to work in India.
- Application Process: Upload an updated resume, a concise cover letter highlighting relevant achievements, and any portfolio or GitHub links (for engineering roles). Applications are accepted through the official careers page (https://www.faveohelpdesk.com/careers) and LinkedIn.
Job seekers interested in Faveo recruitment notifications can review key eligibility criteria, age limits, pay scales, selection procedures, and application deadlines listed in the active vacancies below.